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Proton VPN Refund: Get Your Money Back
Modified: September 5, 2024
Looking for a Proton VPN refund? Learn how to get your money back hassle-free. Explore our guide for software and apps refunds.
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Table of Contents
Understanding Proton VPN's Refund Policy
Proton VPN offers a 30-day money-back guarantee. Refunds are prorated based on the unused portion of the subscription period. Canceling within the first few days can result in a full or significant refund. Canceling later will only provide credits for the unused portion.
Steps to Cancel Proton VPN and Get a Refund
Log In to Your Account
- Visit the Proton VPN website.
- Enter your credentials to log in.
Downgrade Your Subscription
- Navigate to the dashboard.
- Downgrade your subscription to the free plan to initiate the refund process.
Contact Customer Support
- Fill out the online support form on the Proton VPN website.
- Alternatively, email the support team at support@protonvpn.zendesk.com.
Read more: How Does Proton VPN Make Money
Fill Out the Refund Request Form
- Include all necessary information.
- Specify that you are requesting a refund under the 30-day money-back guarantee.
Wait for a Response
- Expect an email response from Proton VPN's support team within 12 to 24 hours.
- They may ask for additional information or confirmation.
Confirm Your Refund Request
- Respond to the email confirming your request if necessary.
Receive Your Refund
- Once approved, expect your money back within a couple of business days.
- Timing may vary depending on your payment method and bank processing time.
Things to Consider Before Canceling Proton VPN
Terms & Conditions for Refund
- Refunds are based on the unused portion of your subscription.
- Canceling immediately after subscribing can result in a full refund.
- Using the service for a few days will only provide a prorated refund.
Reason for Cancelation
- Providing a reason for canceling can help improve their services.
Auto-Renewals
- Review your account for any auto-renewals.
- Disabling auto-renewals will prevent unexpected charges in the future.
Alternative VPNs
ExpressVPN
- Known for lightning-fast speeds and best-in-class security features.
- Offers a 30-day money-back guarantee.
NordVPN
- Budget-friendly option with customizable plans and a vast server network.
- Provides a 30-day money-back guarantee.
Other Alternatives
- Surfshark, Private Internet Access, and CyberGhost are notable options.
Canceling Proton VPN and getting a refund is straightforward but requires attention to detail. By understanding the terms and conditions and following the outlined steps, you can successfully cancel your subscription and receive your money back. If Proton VPN is not the right fit, several excellent alternatives offer online privacy and security.