How To Cancel PureVPN

(Many of the links in this article redirect to a specific reviewed product. Your purchase of these products through affiliate links helps to generate commission for Techsplurge.com, at no extra cost. Learn more)

Understanding the Cancellation Process

Canceling a subscription to PureVPN can be straightforward if you know where to look and what steps to follow. However, some users have reported difficulties in locating the cancellation button, which can be frustrating. This guide will walk you through the steps to cancel your PureVPN subscription and provide additional information on how to request a refund if needed.

Payment Methods and Auto-Recurring Payments

PureVPN offers various payment methods, including PayPal and credit cards. Users can set preferences for auto-recurring payments, which can be convenient but may not suit everyone. If PureVPN is not the right service for you, opting out of auto-recurring payments is possible at any time.

Step-by-Step Guide to Canceling Your Subscription

Log In to Your Member Area

1. Access Your Account:
   • Begin by logging in to your PureVPN Member Area using your email and password. This will give access to account settings where subscription management occurs.

Navigate to the Subscriptions Section

2. Find the Subscriptions Section:
   • Once logged in, click on the Subscriptions section. Here, options related to your current subscription, including the cancellation button, are available.

Locate and Click the Cancel Subscription Button

3. Initiate Cancellation:
   • In the Subscriptions section, look for a drop-down arrow or a button labeled Cancel Subscription. Clicking this button will start the cancellation process. If the button is not visible, contact PureVPN's 24/7 Customer Support team for assistance.

Confirm Cancellation

4. Complete the Process:
   • After clicking the Cancel Subscription button, a confirmation pop-up will appear. This pop-up will inform you that the account has been canceled. Note that canceling your subscription means your connection will be left unprotected, making you vulnerable to security threats. PureVPN strongly recommends against canceling if you value online security.

Manual Renewal (Optional)

5. Resume Subscription:
   • If you decide to cancel but later want to resume your subscription, manually renewing it is possible. Go back to the Subscriptions section and follow the prompts to reactivate your account.

Additional Steps for Requesting a Refund

Contact Live Chat Support

1. Initiate a Chat Session:
   • PureVPN offers live chat support 24/7. Initiate a chat session and request that the agent cancel your subscription and issue a refund. This process can be completed quickly.

Email Support

2. Send an Email:
   • Alternatively, email PureVPN's support team at help@purevpn.com. Provide account details and request a refund. They will guide you through the process and ensure the refund is processed within seven days.

Common Issues and Solutions

Missing Cancellation Button

1. Troubleshoot Visibility Issues:
   • If the cancellation button is not visible in the Member Area, it may be hidden or not visible in your browser. Try using different browsers or clearing cache and cookies. If the issue persists, contact PureVPN's Customer Support team for assistance.

Payment Issues

2. Address Unauthorized Charges:
   • If experiencing issues with payments, such as unauthorized charges, contact PayPal or your credit card provider immediately. Removing PureVPN's authorization on PayPal can prevent further charges.

Alternatives to PureVPN

If PureVPN is not the right service for you, several alternatives offer similar features and better performance.

ExpressVPN

1. High-End Privacy Features:
   • Known for high-end privacy features and fast speeds, ExpressVPN is a popular choice among VPN users. It offers a 30-day money-back guarantee, making it risk-free to try.

CyberGhost

2. Optimized for Streaming:
   • CyberGhost is optimized for streaming and bypassing geoblocks. It offers robust security features and a user-friendly interface, making it an excellent alternative to PureVPN.

IPVanish

3. Unlimited Connection Allowances:
   • IPVanish offers unlimited connection allowances, making it suitable for users with multiple devices. It also provides robust security features and a generous money-back guarantee.

Canceling your PureVPN subscription can be straightforward by following the steps outlined above. If any issues arise or assistance is needed, PureVPN's 24/7 Customer Support team is available to help. If not satisfied with the service, requesting a refund through live chat or email support is possible. Stay protected online by using a reliable VPN service, and consider exploring alternative options like ExpressVPN, CyberGhost, or IPVanish for better performance and security.